Frequently Asked Questions


What are your terms?

Strictly net 30 days, C.O.D. or credit card (AMEX, Mastercard, Visa, or Discover), F.O.B. Sedgewickville, MO.  All orders are subject to shipping and handling charges.  A service charge of 1-½% per month on all past due accounts.


What’s your return policy?

Returned merchandise must be packed in the original box with packing materials.  Credit will be issued upon receipt and inspection of merchandise.  Returns may be subject to a restocking charge.

Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions Monday - Friday from 8am - 4:30pm Central Time at 1-800-USA-HATS. You can also leave us a message through our contact form.


Where can I purchase your hats?

If you are a customer looking for a store in your area to purchase one of our hats, you can currently call or email us and we can locate a store for you. And online store database is under construction and will be rolled out by May 2017. We also work with a variety of online retailers  -  feel free to go to this page to see our fine partners.


How do I become a customer?

As we are a hat wholesaler, we only sell directly to stores or businesses. If you are a new customer, head over to our catalog request form and we will contact you shortly. You can also give us a call at 1-800-USA-HATS and we would be happy to assist you.